1. Executive Summary

Overview: Zenith Bank Plc is a major financial services provider in Nigeria and Anglophone West Africa, headquartered in Victoria Island, Lagos. It is licensed as a commercial bank by the Central Bank of Nigeria, the national banking regulator. Enter ZonePOS, a decentralized PoS Payment Gateway developed by Zone, designed to address these exact challenges and more. This case study explores how Fairmoney successfully integrated ZonePOS, resulting in zero chargebacks and a 100% resolution rate on potential disputes within just three months of implementation.

Key Results:

Chargebacks Eliminated: Zero chargebacks recorded in three months of operation.

Instant Dispute Resolution: 100% of disputes are auto-resolved by ZonePOS, requiring no manual intervention.

Operational Uptime: 99.9% uptime, ensuring uninterrupted service across all merchant locations.

Transaction Volume: Scaled to handle 100% of Zenith's PoS transaction volumes within 48 hours of integration.

2. Background and Challenge

Industry Context: The financial services industry, particularly in emerging markets like Nigeria, is plagued by transaction delays, disputes, and chargebacks, which often result in customer dissatisfaction and increased operational costs. Banks like Zenith are at the forefront of driving financial inclusion but are often hindered by these legacy issues.

Fairmoney's Pain Points:

High Dispute Rates: Recurring issues with transaction disputes, where customers often did not receive value, leading to a negative experience and operational headaches.

Manual Resolution Processes: Chargebacks required manual processing, consuming time and resources.

Reliability Concerns: Frequent transaction failures and the resultant need for customer support were affecting Fairmoney’s reputation.

3. The Solution

About ZonePOS: ZonePOS is a next-generation, decentralized PoS Payment Gateway built on Zone's regulated blockchain network for payments. It offers unprecedented reliability and security by directly routing transactions from acquirers to issuers, ensuring same-day settlements, and eliminating chargebacks through real-time auto-resolution mechanisms.

Why ZonePOS? Zenith Bank chose ZonePOS for its:

Direct Card Routing: Ensures faster and more reliable transaction processing.

No Chargebacks: Automated resolution of disputed transactions, preventing the need for manual chargebacks.

Scalability: The system's ability to seamlessly scale with Fairmoney’s growing transaction volumes.