Executive Summary:
Fairmoney, a prominent Nigerian fintech, grappled with the inherent limitations of conventional payment infrastructure, experiencing transaction failures, chargebacks, and fraud that hindered operational efficiency and customer satisfaction. By integrating ZonePOS, Zone’s cutting-edge decentralised Point-of-Sale (PoS) payment gateway, Fairmoney achieved a paradigm shift in their payment processing. This strategic move resulted in the elimination of chargebacks and chargeback fraud, alongside significant improvements in service uptime and transaction success rates. The case study details how ZonePOS empowers institutions to achieve 100% reliable and frictionless PoS payments, setting a new benchmark for the industry.

In today’s rapidly evolving financial landscape, especially within emerging markets like Nigeria, legacy payment infrastructures are proving increasingly inadequate to handle the accelerating adoption of digital transactions. Financial institutions and fintech innovators, like Fairmoney, frequently encounter systemic constraints such as high failure rates, sluggish processing, and the persistent challenge of chargebacks. These inefficiencies not only inflate operational overheads but also erode the fundamental trust and satisfaction of customers. The urgent imperative for modern, robust, and scalable payment solutions that can not only keep pace but also drive the demands of the digital economy has never been more pronounced.

This comprehensive case study delves into Fairmoney’s transformative journey with ZonePOS, Zone’s decentralized PoS payment gateway. Faced with critical pain points including incomplete transactions where customers were charged without receiving value, time-consuming manual chargeback processing, the prevalence of chargeback fraud, and high transaction failure rates impacting their reputation, Fairmoney sought a definitive solution.

ZonePOS, built on Zone’s regulated blockchain network, emerged as the answer. By directly connecting acquirers to issuers and eliminating intermediaries, ZonePOS bypasses traditional failure points, enabling real-time reconciliation, same-day settlements, and inherently enhancing reliability. Crucially, its automated reconciliation mechanisms proactively eliminate chargebacks and prevent chargeback fraud, establishing a superior and secure payment experience for all stakeholders.

Since the integration, Fairmoney has recorded zero chargebacks and zero chargeback fraud. The system boasts an impressive average of 99.7% uptime, ensuring uninterrupted service across all merchant locations. Furthermore, all disputes are now 100% auto-resolved by ZonePOS, eliminating the need for manual intervention, drastically reducing operational load, and significantly enhancing operational efficiency. ZonePOS has also demonstrated remarkable scalability, effortlessly handling 100% of Fairmoney’s PoS transaction volumes, even during peak periods.

The success of this integration underscores the power of a decentralized payment network in mitigating risk, reducing operational costs, and fostering unparalleled customer trust and satisfaction. Fairmoney’s experience with ZonePOS is a testament to its seamless compatibility with existing legacy systems, rapid deployment capabilities, and its ability to deliver immediate, tangible impact. This case study serves as a compelling blueprint for other financial institutions seeking to future-proof their payment infrastructure and gain a definitive competitive edge in the digital economy.